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Delivery information: FAQs

How do I place an order?

Do you want to make your furry friend happy by ordering some delicious E&C goodies? Good! Add the items you’d like to buy to your basket, click the basket icon in the top right hand corner of the page, and go to the checkout to complete your order. Waggy tails assured!

How do I view my order once I’ve placed it?

Shortly after you have placed your order of yummy dog food, we’ll send a confirmation email to the email address you have given us. And then the fun can begin!

Can I return my order?

Satisfied with your delivery, we are happy to refund the cost of unwanted products. Be sure to send them back to the Edgard & Cooper team in their original, unopened state, within 7 working days of them being delivered to you

What do I do if there’s a problem with my order?

Oops! If what we’ve sent you is wrong, we will refund the costs of the product and delivery when you send it back.

Where can my order be delivered to?

We can make dogs happy anywhere in the UK and Ireland. Some harder to reach areas for our couriers can take some extra time… Northern Ireland, Scottish Highlands, Isle of Man, Republic of Ireland, Channel Islands will take a minimum of 2 days to arrive.

Other questions?

If you have any other questions about your order, delivery or return, go to our dog house form to contact our Edgard & Cooper web shop team or call 0203 189 1228. We’re here every day from 9 a.m. to 5 p.m. except Saturday and Sunday to help you and your furry friends with all of your questions.

When can I expect my order?

Delivery Time

We understand that you want to receive our incredible tasty products soon. We’ll prepare and send your shop order as quickly as possible. Orders placed before 2 p.m. on Monday to Thursday will arrive the next day. Orders before 2 p.m. on a Friday will arrive the following Monday. So now your dog knows when to be waiting at the door ;)

UK Standard Orders

Ordered before 2 p.m. Delivery Shipping costs Free shipping when you spend
Ordered before 2 p.m.: Monday Delivery: Tuesday Shipping costs: £5 Free shipping when you spend: £20
Ordered before 2 p.m.: Tuesday Delivery: Wednesday Shipping costs: £5 Free shipping when you spend: £20
Ordered before 2 p.m.: Wednesday Delivery: Thursday Shipping costs: £5 Free shipping when you spend: £20
Ordered before 2 p.m.: Thursday Delivery: Friday Shipping costs: £5 Free shipping when you spend: £20
Ordered before 2 p.m.: Friday Delivery: Monday next week Shipping costs: £5 Free shipping when you spend: £20
Ordered before 2 p.m.: Saturday Delivery: Tuesday next week Shipping costs: £5 Free shipping when you spend: £20
Ordered before 2 p.m.: Sunday Delivery: Tuesday next week Shipping costs: £5 Free shipping when you spend: £20
Where can I buy Edgard & Cooper near me?

E&C goodies are also available in a range of local stores for you. Take a look at our map of stockists where you can find all our natural, nutritious, no-nonsense doggy food that will give your four-legged friend a dose of ‘yummy in his tummy’!

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